FAQs
Q — What is the minimum or incremental order?
A — Stock name badge holders: 100, custom name badge holders: 1000.
Q — What is your lead-time for stock clear name badge holders?
A — Orders of 5,000 or less can ship immmediately, orders of 5,001 to 10,000 will ship within one business day and 10,001 to 25,000 requires ship in 5 business days.
Q — What is your lead-time for custom name badge holders?
A — As soon as you place your order we’re on the job and will ship quantities of 1,000-100,000 up to 10 business days.
Q — What do you mean by "Stock" or "Custom" products?
A — Good question. "Stock is an item we typically have in our warehouse. We sometimes have backorders. So, if we are out of stock for your order, you will be contacted by a customer care specialist. "Custom” is an item that is custom produced. Shipping times may vary depending on the order and its specifications. Generally a custom name tag badge holder can be produced in 10 business days for orders of 1,000 to 100,000. Once your order is placed, a customer care specialists will be able to give you a more accurate shipping date.
Q — Why do I have to pay for screen print charges if I’m placing a reorder?
A — To ensure top quality, using the latest environmental safeguards we wash and reuse our screens after each use to guarantee a crisp image every time.
Q — How quickly can you ship ribbons?
A — We can ship our stock ribbons usually same day if order is received before 2:00pm CST. Custom ribbons will ship within 10 business days.
Q — What is your minimum order for ribbons?
A — One pack of 100 for stock and one pack of 10 for custom. There is an $11 set-up fee applies for any quantity less than 100 for stock and custom.
Q — Is it possible to get an order sooner than your standard lead time?
A — In most cases, we can expedite any product requested. Specific rush charges will apply depending on how quickly we’re requested to ship.
Q — Can you drop ship products to our customer, event or show site?
A — You bet. We will ship any product to any address being requested (unless it’s a COD shipment). If COD, it must ship direct to our customer. We will always use generic labels when shipping direct to our customer’s client.
Q — What are my payment options?
A — We offer several convenient payment options. We can ship the order direct to your office COD. If you prefer credit card, we accept Visa, MasterCard and American Express. Additionally,you can apply for open credit to be eligible to pay your order net 30 days.
Q — Can I get a sample prior to placing my order?
A — For stock items, samples are available, please contact customer service to request one.
Q — What is the approval process for custom orders?
A — We can send a press proof or email proof of the name badge holder you will be ordering. The press proof is $60. The e-mail proof is $15. If you just need a general sampling of name tag badge holders, we'll be happy to send a sample packet.
Q — What format do you need my art to be in?
A — This is a great question. We prefer Illustrator EPS files (saved as an outline). For more details, refer to our PDF document “Art Guidelines.”
Q — What if I order the wrong item?
A — In the event you order the wrong stock item you may return that item for a refund, minus a 20% restocking fee, upon an inspection to confirm it is in original condition. The item(s) must be returned in its original container and must include all packing materials. Please contact Customer Care toll free at 1-877-552-2343 before returning your order. All return shipping costs are the responsibility of the customer. Please note, custom orders are not refundable.
Q — What are the cancellation charges?
A — The minimum charge once a custom order is placed is $25. There will be a charge of 50% of the total order for stock items canceled after 24 hours. Rush orders canceled after 24 hours will be charged at the greater of either 50% of the order or for the amount of work completed.
Q — What is the return policy?
A — Requests for returning product must be made within 30 days after receiving your shipment and must be returned in original packaging. No product may be returned without a Return Authorization Number. All refunds will be returned minus a 20% restocking fee unless the wrong product was shipped or the product is defective. KLEERTECH has the right to refuse any shipments not accompanied with a Return Authorization (RA) number and/or an RA form. To request a Return Authorization number, please contact your sales representative. We will replace or issue credit for all defective products or incorrect shipments made according to the following procedure: Samples of defective or incorrect products must be returned to and received by our office within 30 days after original shipment date. Acceptance of samples may be acknowledged verbally and must be authorized in writing. When authorization is granted, a Return Authorization number must be issued, then the unused portion of the order may be returned at our expense on our designated carrier. All goods must be returned to our office within 30 days after we have issued a return authorization. After the shipment is received and inspected a credit will be issued, our inspection will be deducted from the credit for the returned holders. KLEERTECH will pay all return shipping fees for defective orders and for incorrect items (this does not cover incorrect order placement).
Q — What if I need a replacement shipment?
A — When a replacement product is shipped for any reason, it will be invoiced as if it is a new order. In the case of damaged* name tag badge holders, contact a sales person for a Return Authorization (RA) number. A credit memo will be issued after we receive the returned product and verify the damage. In the case of a lost* shipment, a trace will be put on your shipment. After the loss has been documented by the carrier, a credit memo will be issued for the amount billed on the lost product.
*Please note: if you receive a shipment that has been damaged or is missing boxes, you must write this on the Bill of Lading for LTL truck shipments. For any other type of carrier, such as UPS, Federal Express, DHL, etc... you must note the damaged and/or missing boxes on the paperwork that requires your signature when receiving the shipment. If you do not list the damaged or missing boxes at the time of delivery, the carriers may not honor any claim filed for damaged or lost products. Remember — Your signature releases the carrier and KLEERTECH from any liability.
Q — Are there shipping charges?
A — Yes. Shipping fees are charged to every order upon checkout.
Q — When do you ship my order?
A — In most cases all stock items ship within 24 hours of receipt. However, there are times when items take longer to ship out. KLEERTECH does not ship on weekends and we do not ship on Thanksgiving, the day after Thanksgiving, Christmas Day, New Years Day, Good Friday, Memorial Day, Independence Day, or Labor Day. Our operations and manufacturing shuts down twice a year for routine maintenance and inventory. This occurs the week of July 4th and the week of December 24th. Please check our news section for our yearly shut down schedule. In any event, your order will ship the next business day we open. If we detect a delay in shipping your product you will be contacted by a Customer Care Specialist.
Q — How long should I expect UPS ground shipping to take?
A — 
Q — How do I get a tracking number?
A — Contact Customer Care at Toll Free 877-552-2343 and they will be happy to assist you.
Q — What if I can't find what I'm looking for?
A — If the product you are looking for isn't mentioned, we can help. Simply call 1-877-55-BADGE (22343) for assistance in getting what you need - fast.
